- 2 min read
What is the PCFA Telenursing Service?
The PCFA Specialist Telenursing Service is available to help you and/or your family members. This free service connects you by phone to a PCFA nurse, who can:
- Provide you with clear and consistent evidenced based information and resources about all aspects of prostate cancer
- Help you to understand your diagnosis, treatment options and ways you can manage side effects
- Support you as you make important decisions about your health
- Give you practical and emotional support tailored to your prostate cancer needs
How do you contact a PCFA Telenurse?
To access this service call 1800 22 00 99 or email [email protected].
Alternatively, you can fill out our online enquiry form to request a callback, ask a question, or access resources. To access our call-back service, please add the number +61 2 7202 0643 to your safe-callers list. Some mobile devices will otherwise flag this number as suspected spam.
Call 1800 22 00 99
Request a callback
When can you contact a PCFA Telenurse?
You can call the telenursing service Monday, Tuesday, Thursday and Friday between 9am-5pm AEDT and on Wednesday between 10am-8pm AEDT.
There may be times when a PCFA Telenurse is unable to take your call. If this is the case, there is an option to record a message and have your call returned either by the next available telenurse or at a time more suitable to you. We’ll ensure every effort is made to respond to your calls and emails within one business day of your request during our hours of operation.
What happens if you have access issues?
If you have a hearing or speech impairment, call the National Relay Service on 1800 555 677 and ask to be transferred to PCFA’s Telenursing Service at 1800 22 00 99.
If English is not your main language and you need an interpreter, call TIS National on 131 450 and ask to be transferred to PCFA’s Telenursing Service at 1800 22 00 99.
Are you concerned about privacy?
We value your privacy and confidentiality and your conversations with a PCFA nurse will be kept private. You can read our privacy policy here: https://www.pcfa.org.au/privacy-policy/.
Key Points
- The PCFA Specialist Telenursing Service is a free service available for you and your family
- A PCFA nurse can provide telephone support to you and your family throughout your prostate cancer experience, whether you are newly diagnosed or have already had some treatment
- To access this service call 1800 22 00 99 or email [email protected]
